Holiday Inn Express & Suites - Lancaster - Mount Joy, an IHG Hotel

Breakfast was average with decent coffee. We stayed during a low occupancy time so it was mostly quiet on a top floor at the end of the hall. Clean and comfortable room with great water pressure in the shower. None of those small shampoo bottles and soap - more sustainable larger bottles on the wall. Kudos.

This is a standard Holiday Inn Express. Clean. Consistent. There was a sign on the door saying they don't rent to locals which I found a bit odd. It was off putting and made me wonder what sort of nefarious folks have stayed there. There was $25 "incidental" fee which was not explained well even though I specifically asked what it was about. The evening clerk seemed annoyed by my inquiry. The morning clerk was much more forthcoming and friendly. They are a 100% non-smoking hotel. Yes!!! But men were smoking right at the main entrance and there was cigarette butt litter. Perhaps a smoking area behind the hotel would be a good idea.

Breakfast was great, room and pool and grounds very clean. The one front desk associate with reddish hair glasses, sorry I forget his name. He was phenomenal. :) He suggested restaurants to us when we asked and loved his recommendations. Very accommodating and great customer service skills. I do not normally write reveiws but because of his hospitality, I am.

Nice room, very spacious, comfortable, staff was great. Had to leave a night early because of a family emergency, and they didn't charge for the second night reserved. That was greatly appreciated.

We came in for a wedding after driving 9 hours and I called to see if we could check in an hour and a half early to change and clean up a bit. We appreciated the extra kindness extended to us in approving our request. The free continental breakfast was very good and had a large variety of foods.